Privacy Policy
Bafna Auto Cars Pvt. Ltd. (Deccan Honda)
Bafna Auto Cars Pvt. Ltd. (Deccan Honda) (“Deccan Honda”, “We”, “Us” or “Our”) is dedicated to providing products and after-sales services of the highest quality and standards to its customers. We value the trust placed in us by our customers when they share their Information, Data, Personal Information, and Sensitive Personal Data/Information (hereinafter collectively referred to as “Data collected” or “Data”) while visiting the Deccan Honda website or interacting with our booking, enquiry, or online purchase solutions.
We are committed to maintaining the privacy and protection of your Data in accordance with reasonable security practices and procedures as prescribed under applicable Indian laws, as amended from time to time.
Use of Data
We shall use the Data collected from you to enable you to avail our services and use our website in a manner that is beneficial and convenient to you.
This Privacy Policy provides information to help you understand the collection, transfer, sharing, usage, processing, and protection of Data collected when you:
- Visit our website
- Book a test drive
- Enquire about, book, or purchase a vehicle
- Schedule servicing
- Create an account
- Use any application or webpage that requires registration
The Data collected may include Personal Information as well as Sensitive Personal Data/Information of users who register an account for availing services, buying products online, or using any feature requiring account creation (“You”, “Your”, or “Yours”).
We do not intend to collect or process Data relating to individuals below 18 years of age (minors). In this regard, we rely solely on your declaration and representation.
Opt-Out and Withdrawal of Consent
You shall have the option to opt-out and/or withdraw your consent at any time by contacting our customer support.
You may contact Bafna Auto Cars Pvt. Ltd. (Deccan Honda) to:
- Review the Data provided by you
- Request correction of inaccurate or incomplete information
- Withdraw consent for further processing
However, we shall not be responsible for the authenticity, accuracy, or completeness of the Data provided by you.
Consent
By clicking on the “I accept the terms and conditions” checkbox or by accepting the conditions mentioned on various forms available on our website, you acknowledge that:
- You have read this Privacy Policy
- You fully understand its contents
- You provide your informed consent for the Data collected to be used and processed as described herein
Third-Party Websites
This Privacy Policy does not apply to information submitted on interactive features or digital services provided by third-party websites or applications related to Honda Cars, Honda authorized dealers, finance partners, insurance providers, or other service providers.
In such cases, the information shared is governed by the respective privacy policies of those third-party websites or applications and not by this Privacy Policy.
Types of Data Collected
Personal and Sensitive Personal Data may include:
- Name and family name
- Date of birth
- Gender
- Email address
- Phone number
- Physical address
- Emergency contact details
- Marital status
- PAN number (for online transactions, where applicable)
- Account details, usernames and passwords
- Booking IDs, Order IDs
Purchase & Service Related Data:
- Payment information
Service records - Warranty claims
Repairs - Customer complaints
- Dealer appointments
- Insurance details
Marketing & Communication Data:
- Newsletter subscriptions
- Communication preferences
- Event participation
- Survey responses
- Customer segmentation information
Communication Records:
- Correspondence with Deccan Honda
- Records of communications relating to sales and services
If any information enables us to identify you, it will be treated as Personal Information.
Sources of Data Collection
Data is collected from you when you provide details for availing services such as:
- Test drive booking
- Vehicle enquiry
- Booking or purchasing a car
- Servicing requests
- Registration or account creation on our website
- Updating your details
We may also collect your Data from other lawful sources, including but not limited to:
- Honda Cars India Limited
- Authorized Honda dealers
- Insurance brokers/intermediaries or insurance companies with whom you have contracted
- Service providers such as call centers contacted by you
- Corporate entities in case of corporate vehicle sales
- Roadside Assistance (RSA) providers
- Voice command interfaces or connected vehicle applications
Sources of Data Collection
Data is collected from you when you provide details for availing services such as:
- Test drive booking
- Vehicle enquiry
- Booking or purchasing a car
- Servicing requests
- Registration or account creation on our website
- Updating your details
We may also collect your Data from other lawful sources, including but not limited to:
- Honda Cars India Limited
- Authorized Honda dealers
- Insurance brokers/intermediaries or insurance companies with whom you have contracted
- Service providers such as call centers contacted by you
- Corporate entities in case of corporate vehicle sales
- Roadside Assistance (RSA) providers
- Voice command interfaces or connected vehicle applications
How We Process Your Data
Purposes
We process your Data for the following purposes:
- To provide sales and after-sales services
- To communicate with you regarding vehicles and services
- To evaluate and improve our services and systems
- To manage transactions and payments
- To conduct market research and surveys
- To send marketing communications and promotional offers
- To tailor advertisements based on your interests
- To comply with industry standards and internal policies
- To conduct analytics and customer relationship management programs
- To enable third-party service providers (insurance, finance, RSA, etc.) to provide services
- To provide authorized dealer support
- To assist in servicing, maintenance and repairs
- To comply with legal obligations
- To prevent fraud and misconduct
- To protect customers, employees, and company assets
- For corporate transactions (mergers, acquisitions, restructuring)
- For other lawful purposes disclosed at the time of collection
Legal Basis for Processing
We process your Data where:
- It is necessary to perform a contract with you
- It is required for legitimate business interests
- It is required for legal compliance
- It is necessary to protect life or safety
- It is necessary to establish or defend legal claims
- It is required to enable effective service delivery
Failure to provide required Data may limit our ability to provide full services.
Sharing of Data
We may disclose or transfer your Data to:
Affiliates: Honda Cars India Limited and other Honda group companies.
Service Providers: Call centers, IT providers, CRM vendors, logistics partners, etc.
Third Parties:
- Insurance brokers and insurance companies
- Financial institutions
- Authorized Honda dealers
- Suppliers and business partners
- Potential acquirers in corporate transactions
- Legal advisors (lawyers, accountants, auditors)
Sensitive Personal Data, if shared, shall not be further disclosed unlawfully.
Government & Regulatory Authorities:
As required under applicable law.
We are not responsible for consequences arising from third-party promotions or offers.
Cross-Border Data Transfer
Your Data may be transferred outside India. We ensure reasonable protection standards consistent with applicable laws. Financial data shall not be stored outside India.
Security
We implement reasonable organizational, technical, and administrative measures to protect your Data. However, no internet transmission or storage system is completely secure. We exclude liability for unauthorized access, misuse, or data loss beyond our reasonable control.
Users are advised to follow safe internet practices. We are not responsible for breaches originating from user negligence.
Data Retention
We retain Data only as long as necessary for the purposes described in this Policy or as required by law. Upon expiry of retention requirements, Data will be deleted or anonymized.
In case of legal proceedings, Data may be retained until final resolution.
Updates to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. Changes will be posted on the website and may require your renewed consent.
Continued use of the website constitutes acceptance of the updated Policy.
Fraudulent Emails Using Honda Name
We are aware of phishing emails using the Honda brand name for job offers, competitions, or awards. These emails are fraudulent and intended to collect personal or financial information.
We do not request financial information via email for job offers or competitions. Please exercise caution and do not share personal or financial details in suspicious communications.
Grievance Officer
In accordance with applicable laws, including the Information Technology Act, 2000 and the rules made thereunder, as well as the Digital Personal Data Protection Act, 2023 (where applicable), the details of the Grievance Officer for Bafna Auto Cars Pvt. Ltd. (Deccan Honda) are provided below:
Grievance Officer
Bafna Auto Cars Pvt. Ltd. (Deccan Honda)
15, Pune – Satara Rd, opp. Shankar Maharj Math, Sambhajinagar, Dhankawadi,
Pune, Maharashtra, India – 411043
Email: [Insert Dedicated Privacy Email ID]
Phone: [Insert Contact Number]
The Grievance Officer shall address and resolve any complaints or concerns regarding the processing of your Personal Information and Sensitive Personal Data/Information in a time-bound manner as prescribed under applicable law.
Please note that communications sent to the Grievance Officer should strictly relate to matters concerning privacy, personal data protection, or this Privacy Policy. Queries related to vehicle sales, service appointments, bookings, or marketing communications should be directed to our customer support team through the appropriate channels.
How to Contact Us
For queries or concerns regarding this Privacy Policy:
Bafna Auto Cars Pvt. Ltd. (Deccan Honda)
15, Pune – Satara Rd, opp. Shankar Maharj Math, Sambhajinagar, Dhankawadi,
Pune, Maharashtra, India – 411043
Email: [Insert Official Email ID]
Phone: [Insert Contact Number]
Note: Emails sent for purposes unrelated to Privacy Policy matters may not be attended to through the designated privacy contact.